Repair & Return Process
- The Repair and return process is pretty simple and helps you avoid paying the high cost of a new ECU through your dealer.
- Step 1: Click on the buy it now button, select your return shipping preference and complete checkout. (Please make sure to read the Tech Notes below prior to purchase, thanks!)
Step 2: Package your ECU carefully so that it does not incur structural damage during shipment. Take it to the Post Office, FedEx, DHL or UPS and ship it to:
Your Part Source
4503 N Illinois St.
Swansea, IL 62226
Attn: R&R/(your eBay user name here)
(Please make sure to include a note detailing the issues your vehicle is having and any trouble codes the vehicle is throwing. Make sure to include a contact number which we will only use if we run into an issues with the repair.)
- Step 3: The ECU arrives for repairs! We will repair your ECU the same or next business day and ship it back to you promptly. We ship on Saturdays!!
- Step 4: Since this is your computer it will return repaired, cleaned and ready for plug and play installation! It's that simple!
- This repair is NOT for the alternator charging system issue in these vehicles. If you have the alternator charging issue please see our repair for those issues here.
- Not all issues with your ECM can be repaired. Please contact us before purchasing the service and provide us with the issues and trouble codes so we can review and make sure there is a good chance the ecu can be repaired.
- We will use notes received from the customer and our state of the art vehicle simulator to put your ECU through over 25+ circuit tests. This will allow us to zero in on the issues and perform a thorough repair. After the rebuild the ECU will undergo the same tests to verify the repair! Your ECU case and pins will also be cleaned so it is ready for install when you receive it back! (Please make sure your connector is free of debris, oil, dirt etc etc so a good connection is made!)
- Please note that sometimes the damage to an engine computer is unrepairable. In instances where our techs test, diagnose and attempt a repair but are unable to bring the ecu back there will be a diagnostic fee of $94.99. The remaining portion of your initial purchase price will be refunded.
- If you contact us with your issues and trouble codes but it sounds like there is not a good chance of a successful repair we do stock tested/rebuilt ecu’s. We may have the ECU you need in stock and will go over options with you.
- This repair carries a Limited Lifetime Warranty!
- You will receive a detail of the repairs that took place. Those repairs are covered for Life! You may also receive install notes detailing what you may need to repair or verify good prior to installing the repaired ECU. If it is determined those repairs did not take place and the same component(s) are blown it will not be covered under the warranty. In all cases where there is an issue rest assured we will work with you to get your vehicle up and running.
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We can repair all 11 Dodge Ram 1500 2500 3500 5.7L model ECU's! If you know your ECU is beyond repair email us with your part number and there is a good chance we have it in stock!
- You are responsible for shipping the ECU to us. We offer two return shipping options. During checkout you will be able to choose one of the following:
- USPS Priority - 2 to 3 day shipping (This is included with the listed shipping cost)
- USPS Priority Express - 1 day shipping to most locations. If you live in a remote area this service may take 2 days. (There is an up-charge)
- UPS Next Day Air Saver - Guaranteed 1 day service. (There is an up-charge)
- Due to eBay's strict shipping policies we list a 15 day handling period. We anticipate your ECU arriving much sooner and when it does we will repair it the same or next business day. Once repaired the ECU will ship by the next business morning.
Most items come with a 30 day return period. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
There are certain situations where no or only partial refunds are granted
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Exchanges (if applicable)
We only replace items if they are defective or damaged by our error. If you need to exchange it for the same item, send us an email at email@example.com.
You will be responsible for paying for return shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of initial shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.